家事清潔

居家清潔丶家事服務

熊寶寶居家環境維護股份有限公司為松潔旗下專業居家清潔服務品牌公司。

SOJ提供專業居家清潔服務至今已長達10年以上，累積超過3000名居家客戶之服務經驗，每位家事服務人員都具備居家清潔的專業素養及技能。我們於2016年成立"熊寶寶居家清潔公司" 將居家清潔項目獨立品牌，提供更優質的專屬祕書服務、更便利的預約、付款方式。
熊寶寶為業界通過ISO9001國際認證、勞動力發展署TTQS人才發展品質管理系統的居家清潔公司。
領先業界打造專屬私人秘書服務，CRM客戶關係維持系統提高服務品質。
根據您的不同需求及預算，可選擇不同類型的維護週期，輕鬆的享受乾淨、無塵、無毒的居住環境。每位居家服務人員都經過本公司嚴格的審核、訓練，並且具備良民證，他們擁有良好的品行，知道微笑、謹慎、專業、認真負責並了解客戶隱私的重要性。

服務範圍

台北市、新北市(大眾運輸工具能到達的區域)

＊特殊地段請先確認

服務項目

• 客廳：傢俱擦拭、物品基礎歸納、地面掃拖(吸塵)

• 廚房：流理台清潔、爐具清潔、牆面擦拭

• 臥室：床鋪整理(床單更換)、地面清潔

• 浴室：洗手檯面清潔、鏡面/玻璃擦拭、淋浴間清潔、衛浴設備清洗、地面掃拖、垃圾桶換袋

• 定期客戶 : 衣物整理(清洗、晾曬)、佈置收納、家常烹飪(單次服務不適用)

＊可依照您的需求調整服務內容

安心保證

• 安心專業服務： 服務人員一律為細心且有經驗之人員，並定期接受專業的訓練及考核。
• 完善親切溝通： 到府服務前，先經過雙方溝通認可，避免不必要紛爭。
• 保障客戶權益： 居家人員亦可提供良民證及健檢證明。

不需先儲值、買點數卡、額外支付會員費用，我們沒有複雜又沒保障的退款流程。
與坊間居家公司服務方式不同，避免您先儲值一筆費用做了不滿意或是因為您私人因素想要終止服務又不能退款。
我們希望您因為感到滿意而選擇熊寶寶為您長期服務，因此熊寶寶的定期VIP客戶採每月施作完畢再進行付款，並且能隨時中止服務。

客戶須知

• 設備材料：單次服務-基本設備如抹布、兔毛刮刀組、清潔劑由居家人員攜帶，客戶需自行準備拖把、掃把。定期客戶-客戶需自行準備打掃工具、藥劑，可向客服人員諮詢。
• 貴重物品：為保障客戶隱私，櫥櫃內、抽屜內不施作擦拭，貴重物品請妥善保管。
• 門窗處理：拆卸窗戶時，如有安全顧慮則不拆卸僅以擦拭方式清潔。
  有安全顧慮因素：
  (1) 門窗太大 、太重、太高
  (2) 樓層二樓以上又無鐵窗防護
  (3) 門窗太舊或結構鬆散等
• 驗收改善：服務過程中隨時可要求部份加強或驗收時指示補強不足的服務工作，於結束時間前半小時居家人員會請客戶先驗收並施作需加強地方至時間結束。
  (因住家環境狀況不一，故居家服務員只能盡力於時間內清掃)
• 損壞補償：服務中刻意或過失損壞客戶物品或造成財物損失，經查證時，最高補償保障1萬元。

單次服務+

定期/長期客戶+

費用說明+

繳費方式+

Home Cleaning and Housework Services

SOJ's housework and home cleaning service personnel come to your home to clean the house for you on a regular basis. You can choose a type of home cleaning service that fits your needs： you can choose weekly or fortnightly housework and cleaning to maintain your residential living space, allowing you to relax and enjoy a clean, dust-free, non-toxic home environment. Our comprehensive service lets you experience SOJ's professionalism.

Every SOJ home cleaning services employee has been rigorously screened by the company. They have excellent character, know how to smile and how to be discreet, and understand the importance of professionalism and responsible behavior at work.

Items of Service

• Home Cleaning
• Home Laundry Cleaning and Drying
• Home Cooking and Simple Storage
• Home Environment Cleaning and Maintenance (Living rooms, kitchens, bedrooms, bathrooms...etc.)

Service Procedures

• Living Rooms：Wiping furniture, wiping cabinet exteriors, putting items in their places, sweeping the floor (vacuuming)
  
  
• Bathrooms：Cleaning countertops, wiping mirrors, brushing the toilet, floor (tile) cleaning
  
  
• Kitchens：Cleaning kitchen cabinet units, cleaning stoves, wiping the walls
  
  
• Bedrooms：Making the beds (change the blankets), cleaning the floor
  
  
• Balconies：Wiping countertops, sweeping the floor (vacuuming)
  
  
• Other：Window cleaning, tidying clothing (washing and drying) 　(Services can be adjusted to suit customer needs)
  
  

Customer Information

• Equipment and materials：
  Basic equipment and materials, such as buckets, mops, brooms, and cleaning agents are prepared by the customer; special tools are brought to the home by the home service worker as required.
  
  
• Valuables：
  In order to protect customer privacy, the insides of cabinets and drawers are not cleaned. Please store valuables appropriately in a safe place.
  
  
• Handling of Doors and Windows：
  When home service workers dismount windows, if there are safety concerns, the windows will not be dismounted, only cleaned through wiping.
  
  Factors of Safety Concern：
  • (1) Doors and windows being too large, too heavy, or too high
  • (2) Those on the second floor and higher lacking iron window guards
  • (3) Doors and windows which are too old or loose, etc.
  
  
  
• Acceptance and Improvement：
  At any time during the service period, requests may be made for partial improvement, or at the time of inspection and acceptance, areas of service work in need of enhancing may be pointed out. Half an hour before the home services worker finishes work, she will request the customer's acceptance and carry out any improvements needed before her allocated time finishes. (As home environments differ, home services workers can only try try their best to finish cleaning on time).
  
  
• Damage Compensation：
  Items damaged deliberately or through negligence, or losses caused to property will be compensated for after verification, to a maximum of NT$10,000.

Service Areas / Types

• Service Coverage ：
• Taipei City、New Taipei City.
• Single trials can be arranged.
• No additional membership fees are required.

• Service Frequency :
• once a month / fortnightly / weekly / twice a week, etc… frequency can be adjusted to suit customer needs.

Easy Payment

Worried that you won't remember how many times work has been done this month? And how much you should pay?

Each time SOJ completes a service operation, signatures of acceptance are taken. For regular services, billing takes place at the end of the month according to the number of instances of service work, and at the beginning of the following month, the services invoice is sent. Upon receipt of this invoice, the customer can pay via ATM, or can take the bill to a 7-11 / Family / OK convenience store for payment. From the invoice, one can clearly understand the date and the number of service operations carried out for the relevant month.

Single instances of service work are arranged after payment had been made.

Guaranteeing Peace of Mind

• Rest assured of professional services：
• All service personnel hired are attentive and experienced women, and are subject to regular professional training and assessment.

• Complete and personal communication：
• Before the service worker arrives at your home, both parties first express their agreement, to avoid unnecessary disputes.

• Safeguarding customer interests：
• All service work personnel have been enlisted on the company's group insurance. You do not have to worry about the occurrence of any sudden and unexpected accident. If necessary, service work personnel can also provide certificates of no criminal record and proof of health checks.